FAST DELIVERY IS OUR PROMISE TO YOU!
1. We are using EMS or other courier company for our parcel shipping. Please make sure your name, shipping address and contact number is correct. All orders will be sent out during weekday except public holiday.
2. For in stock item, we ship out on the SAME WORKING DAY if payment are received or cleared before 12noon. Courier company (EMS) normally take 1-2 days to make delivery to the address. Sabah and Sarawak may take 2-3 days to make delivery. (Except Saturday, Sunday Public Holidays)
3. the order will only be delivered once the transaction of payment is complete which usually takes about 3 working days.
4. All shipment will be carefully packed to avoid damage during the transit.
5. We will inform customer courier tracking number via gongqigqUpdate Shipping Details once an order is shipped. You can enter the tracking number in EMS and click Online Shipment Tracking System to check your delivery status. Any Call, SMS, PM or Email chasing for delivery status would not be entertained for less than 72 hours after the parcel shipped.
6. Delivery sometimes delay is out of our control. Delivery could be delayed due to addressee not around at time of delivery, location address, public holidays or delivery workload of EMS. We DO NOT guarantee next day arrival of consignment although we have achieved over 95% successful rate in next day arrival.
7. Please contact us if you did not receive your parcel within 3 working days after shipped. We will not responsible for parcel unclaimed after a month from the shipped date. Its not our responsibility to follow up each consignments due to large amount of parcels sent out everyday.
8. Delivery charges may vary depending on the products and weights. Some large volume / heavy weight item will have additional shipping charge.
9. Drop us an email or sms if u prefer combine shipment, feel free to enquire through email at [email protected]
*Except for out of stock item